Return Policy

Thank you for purchasing from Robinson's Quality Quail. Because we deal in live animals and perishable biological products, our return policy reflects the unique nature of these items. Please read this policy carefully before placing your order.

1. General Policy — No Returns on Live Animals or Perishable Products

All sales of hatching eggs, day-old chicks, and flight birds are considered final at the time of shipment or pickup. This policy exists because:

• Eggs are perishable and time-sensitive — hatchability is affected by handling, temperature, and transit time
• Day-old chicks are live animals whose condition and survival depends on immediate proper care and brooding
• Flight birds are live animals that cannot safely be returned once transported off-site
• Biosecurity requirements prevent the return of live animals to our farm

2. Quality & Condition Issues

We take pride in the quality of our products and stand behind every shipment we send. If you receive a product that does not meet reasonable quality standards, please follow these steps:

• Contact us within 48 hours of receiving your order at (770) 580-9702 or highpointquailhunting7@gmail.com
• Provide photos or video documentation of the issue if possible
• Describe the nature of the problem in detail

We will review your concern and, at our sole discretion, may offer one of the following resolutions:

• A partial or full store credit toward a future order
• A replacement shipment of equivalent product, subject to availability
• A partial refund in cases of documented significant quality failure

Resolutions are evaluated on a case-by-case basis. We are not responsible for losses caused by improper incubation, brooding conditions, or handling after delivery.

3. Dead-on-Arrival (DOA) Chicks

In the event that day-old chicks arrive deceased, please:

• Count and photograph the deceased chicks immediately upon opening the package
• Contact us within 24 hours with photos and the number of DOA chicks
• Keep the original packaging for inspection if requested

We will work with you to reach a fair resolution, which may include a partial replacement or credit. We may require a carrier damage claim to be filed if the loss appears to be due to shipping conditions.

4. Hatching Egg Performance

Hatch rates depend on many factors beyond our control, including:

• Incubator temperature and humidity settings
• Egg handling before and during incubation
• Egg age at time of setting
• Transit conditions during shipping
• Operator experience and technique

We do not guarantee a specific hatch rate. We guarantee that eggs are collected from healthy, fertile NPIP-certified stock and shipped in a manner intended to maximize their viability. Refunds are not provided based solely on hatch rate results.

5. Shipping Damage

If your shipment arrives visibly damaged by the carrier, please:

• Photograph the damaged packaging before opening
• Document all damage to the contents
• Contact us and the shipping carrier within 24 hours

Shipping damage claims must be filed with the carrier. We will assist you in this process where possible.

6. Order Cancellations

Orders may be cancelled for a full refund before they have been prepared for shipping or pickup. Once eggs have been packaged, chicks have been pulled for your order, or pickup time has been confirmed, cancellations are subject to a restocking or handling fee of up to 25% of the order value.

To cancel an order, contact us immediately at (770) 580-9702.

7. Future Products — Pickled Eggs

When our pickled quail eggs product launches, returns will be handled on a case-by-case basis for quality issues. Unopened, undamaged jars may be returnable within 14 days of purchase with prior authorization. Further details will be published when the product becomes available.

8. Contact Us

If you have any concerns about your order or need to initiate a quality claim, please reach out to us promptly:

Robinson's Quality Quail
Gabe Robinson, Owner
1800 Highpoint Road, Bowdon, GA 30108
Phone: (770) 580-9702 — call or text
Email: highpointquailhunting7@gmail.com

We are committed to making things right when issues arise. Our reputation has been built over nearly two decades, and every customer interaction matters to us. We appreciate your business and your trust in Robinson's Quality Quail.